Privacy Policy

Billian World ("Billian World", "we", "us" or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request our services, submit information through our forms, or otherwise interact with Billian World.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. About Billian World

Billian World is a creative technology agency providing services including branding and creative design, website design and development, digital marketing, SEO, content creation, technology solutions and related digital services.

For privacy-related enquiries, please contact us through the contact details provided on our website.

2. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Full name
• Company or organisation name
• Email address
• Telephone number
• Business address
• Website address
• Information about your business
• Project requirements and briefs
• Information provided through enquiry or contact forms
• Communications between you and Billian World
• Billing and invoicing information where necessary to provide our services

We may also automatically collect certain technical information when you use our website, including:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Referring website
• Approximate location derived from technical information
• Date and time of visits
• Website usage and interaction information

3. How We Collect Information

We may collect information:

• When you contact us
• When you submit a form on our website
• When you request a quotation or consultation
• When you purchase or engage our services
• When you communicate with us by email, telephone or other communication channels
• When you browse or interact with our website
• Through cookies and similar technologies
• From third-party services used to operate, analyse or improve our website and services

4. How We Use Your Information

We may use your information to:

• Respond to enquiries
• Provide quotations and proposals
• Communicate with you about projects
• Deliver and manage our services
• Process payments and invoices
• Manage client relationships
• Develop and maintain websites, applications and digital systems
• Improve our website, services and customer experience
• Send service-related communications
• Send marketing communications where permitted and where appropriate consent has been obtained
• Maintain records
• Prevent fraud, abuse or unauthorised activity
• Comply with legal and regulatory obligations
• Protect our rights, property and systems

We will only use personal information for legitimate and appropriate purposes.

5. Legal Basis for Processing

Where applicable, we may process personal information on the basis of:

• Your consent
• The performance of a contract or steps taken before entering into a contract
• Our legitimate business interests
• Compliance with a legal obligation
• Protection of vital interests where applicable

Where processing is based on consent, you may withdraw that consent, subject to any legal or contractual limitations.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better experience.

Cookies may be used for purposes including:

• Essential website functionality
• Analytics
• Performance monitoring
• Remembering preferences
• Marketing and advertising, where applicable

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Where legally required, we will seek appropriate consent before placing non-essential cookies.

7. Analytics and Third-Party Services

We may use third-party services to help operate, analyse and improve our website and services.

These services may process certain technical or usage information in accordance with their own privacy policies.

Third-party services may include website analytics, hosting providers, payment processors, email platforms, advertising platforms, communication tools, cloud storage providers and other technology providers.

We aim to use reputable service providers and take reasonable steps to ensure that personal information is handled appropriately.

8. Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Employees and authorised members of our team
• Contractors and professional advisers
• Technology and hosting providers
• Payment processors
• Email and communication providers
• Analytics and marketing service providers
• Legal, regulatory or governmental authorities where required
• Other service providers necessary to deliver your requested services

We only share information where there is a legitimate reason to do so and, where appropriate, require third parties to maintain suitable safeguards.

9. International Transfers

Some of our service providers or technology partners may process information outside Ghana or outside the country in which you are located.

Where personal information is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place as required by applicable law.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Destruction
• Misuse
• Alteration
• Unauthorised disclosure

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should therefore avoid sending highly sensitive information through ordinary website forms or unsecured communication channels unless specifically requested.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling contractual, legal, accounting and reporting requirements.

The appropriate retention period may vary depending on the nature of the information and our relationship with you.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Object to certain processing
• Request restriction of processing
• Withdraw consent where processing is based on consent
• Request portability of certain information
• Lodge a complaint with an appropriate data protection authority

Some rights may be subject to legal exceptions or limitations.

To exercise a privacy right, contact Billian World using the contact details provided on our website.

13. Marketing Communications

Where permitted by law, we may send you information about Billian World services, projects, offers, events or other relevant updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided or by contacting us directly.

Service-related communications that are necessary for an existing client relationship may continue where appropriate.

14. Children's Privacy

Our website and services are not specifically directed towards children.

We do not knowingly collect personal information from children where doing so would be prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate permission, please contact us.

15. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of those websites before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated version will be published on this page with the revised "Last Updated" date.

17. Contact Us

If you have questions about this Privacy Policy or how Billian World handles personal information, please contact us through the contact information provided on our website.